It’s easy to get going and post jobs yourself: no matter your business size or hiring experience.
However, for companies who are looking for more strategic input or bespoke consultation to help you level up, your Customer Success Manager — also known as CSM - (Pro and Advanced, only) is on-hand to help you make the most out of the platform.
CSM support is bespoke to your hiring and team needs. And they are experienced working with different internal stakeholders: from founder and Commercial Directors, to CTOs and Heads of Product.
Their knowledge in inclusive hiring and the product means that they’re equipped to share with you what best practice looks like, and what candidates really want to see on from you.
CSM support and consultancy, includes:
Optimisation
Job description optimisation to ensure you’re getting highly relevant candidates who convert from view to application (to hire!)
Company profile and employer branding optimisation, to showcase what’s great about working for your company to enhance your inbound conversion
Top tips training
Team training and refresher workshops ensure that your team can confidently use the platform using best practice and bespoke suggestions
Sourcing support, so that you’re viewing and messaging fewer, more relevant candidates per hire and enhancing you’re response rate
Insights
Richer data and industry insights: Theyvtake what’s important to you, share where you’re winning and losing, and diagnose the driver for this. For example, if you want to hire more women into tech roles, where and why are they dropping off in your pipeline? And what levers do you have that will drive the biggest change in performance?
Performance vs your competitors: Using our benchmarking data and robust insights from what other companies have done well (and not-so-well), they can share how you’re performing vs the competition, and suggest ways to improve.
Health checks and regular business reviews: Review job and team performance, ensure you’re tracking well against your goals, and understand how you can further maximise value from the platform.
More than self-serve
Sure, you can get going on your own to post your jobs. But if you could benefit from being more strategic — get tailored consultation, level up your hiring and talent initiatives, and speed up your time to value — get in touch with your CSM (Pro and Advanced, only).